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Return Policy

Our "Easy Return Program" allows for easy returns and refunds for:
  • 1. Products which you received in "Damaged/Defective/Broken" condition.
  • 2. Products not as per description/photo on the website.
  • 3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Retunr within 2 days of receipt of the product. Retunr registered after 2 days of delivery may not be entertained by carttohomes. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
You need to register your return with in 48 hr after receiving the product .
By sending email to support@carttohome.com with images of broken/defective/damaged products within 48 hr of delivery. We need photos of the damaged/defective/different products received so that we can defend your return. Please mention your order number in the email.
When you're returning an item that was damaged/ defective or due to an error on the carttohome part, you will be compensated for return courier charges. You will be paid flat Rs. 50 voucher which can be used to buy any of the Carttohome products for next 3 months. Please pack well when you are returning the product so that it reaches good condition.
Refund will be process with 48 hr after receiving the product back .
All items are carefully packaged as to avoid any form of damage.
Shipping charges you can at the time of placing order , must of order are free of Delivery charges .There will be no charge for delivery.
The estimated time of delivery is within 7 to 10 working days for domestic orders and 21 to 30 days working days for international orders. All orders get shipped within 5 days from the warehouse.
  • We try to process all deliveries through reputed courier companies like Bluedart, Bombino ,Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not servicable by these courier companies, we use Indian Speed Post for those deliveries.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Carttohome does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
All Carttohome items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Carttohome.com is not responsible for any octroi payments.
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
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